At Cheap Furniture Warehouse, we want you to be satisfied with your purchase. Please read our returns policy carefully to understand your rights and obligations.
1. Return Window
- You have 14 days (2 weeks) from the date of delivery to request a return.
2. Return Conditions
To be eligible for a return:
- The item must be in its original packaging.
- The item must not be assembled. Assembling the item voids the return eligibility.
- If you notice any damage or defects, do not start assembling. Please contact us immediately.
3. Damaged or Defective Items
If your item arrives damaged or has defects:
- Contact us within 48 hours of delivery. We may request photos of the damage to assess the issue.
- We will cover the cost of return shipping and either issue a replacement or a full refund.
4. Change of Mind
If you decide to return an item for any reason other than damage or defects (e.g., change of mind):
- You are responsible for the return shipping costs.
- The item must be in its original packaging and not assembled.
- Once we receive the item, it will be inspected. If the item is damaged or shows signs of assembly, we reserve the right to decline the refund.
5. How to Initiate a Return
To start a return, please contact our customer service team. We will provide you with instructions on how to send your item back to us.
6. Return Addresses
Please send returns to either of our locations (after receiving a return authorization):
-
Cheap Furniture Warehouse
Victoria Mill, Black Dyke Mills,
Old Mill Dam Ln, Queensbury, Bradford BD13 1QA -
Cheap Furniture Warehouse
Ashley Ln, Shipley, BD17 7DB
7. Refund Processing
- Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Please note that we do not refund the original shipping costs for returns due to change of mind.
8. Contact Us
If you have any questions about our returns policy, please reach out to our support team.